The values of the Edmond Rostand Hotel
The SARL Hôtel Edmond Rostand has clear objectives when it comes to its values and its policy towards its employees and customers. Loyalty is one of the company’s main assets, with particular attention paid to customer satisfaction.
Proud of its proactive policy, the Edmond Rostand Hotel also seeks to develop a strong and active customer community, by encouraging open and constructive communication between management and staff, and by offering benefits to regular customers. The customer experience is at the heart of the policy of the SARL Hôtel Edmond Rostand.
The staff and management of the Edmond Rostand Hotel seek to systematically focus on managing the comfort of customers and employees. Measures are put in place to ensure that customers receive quality service and facilities adapted to their needs. Employees are encouraged to provide exceptional service and informative advice, as well as a safe and healthy environment. SARL Hôtel Edmond Rostand recognizes that customer experience and customer service are essential to the success of the business. For this reason, they focus on motivating and encouraging employees so that they can provide the best service to their customers.
Hôtel Edmond Rostand, through a virtual concierge system, also seeks to make customer satisfaction its greatest asset, including the implementation of systems to ensure that customers can express their satisfaction or possible concerns, and that they return to the hotel. SARL Hôtel Edmond Rostand understands that to be successful, it is important to create a long-term relationship with its customers. Thus, SARL Hôtel Edmond Rostand offers loyalty programs that reward returning customers. In addition to this, SARL Hôtel Edmond Rostand strives to create a strong and active customer community, offering benefits and special promotions to regular customers. Thus, the policy of SARL Hôtel Edmond Rostand towards its employees and customers focuses on customer experience, employee motivation, loyalty and customer value. SARL Hôtel Edmond Rostand understands that to create a sustainable business impact, it is important to maintain long-term relationships with its customers in order to create a strong and active customer community.
Who are we?
The Hôtel Edmond Rostand in Marseille is a confidential establishment, located in the heart of the center of Marseille, a stone’s throw from the famous Vieux Port. This hotel is considered a family place, with a unique character that sets it apart from other hotels in the city.
Taken over in 2016 by its current Manager, Jérôme MERCIER, former Director of the Hôtel Du Parc in Paris Montparnasse, the Hôtel Edmond Rostand has been able to regain a loyal clientele through new relationships based on renewed commercial attractiveness thanks to the monitoring of post-arrival customer reviews, as well as the help of a completely renewed team.
The Hôtel Edmond Rostand is renowned for its excellent customer relations, thanks to its proximity to customers and the particular attention paid to their experience. Guests are warmly welcomed and can relax in the hotel’s tea room (Le Café d’Edmond), or in one of the hotel’s Marseille rental apartments located in the immediate vicinity of the Hotel.
The hotel is also known for its commitment to employee training, with a rigorous hiring and training policy that aims to guarantee an exceptional customer experience. The BTS Hôtellerie apprentices, regularly hired and trained within the company, receive high-quality training, allowing them to acquire the skills necessary to work in the hospitality sector.
In conclusion, the Hôtel Edmond Rostand is a family-run establishment in Marseille, which stands out for its excellent customer relations, its commitment to employee training, and its unique character. Thanks to its ideal geographical location, close to the city center and the Old Port, the hotel is the ideal choice for guests looking for a memorable experience in Marseille.